Customer Service

100% Customer Satisfaction Guarantee: Your satisfaction is our top priority. We are committed to providing you with the best on-line shopping experience in the business.

If you are not completely satisfied with your purchase, just send it back to us within 15 days of receipt for a full refund on the product total. Sorry no returns on emboidered, personalized, used or discontinued items.

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Checking Order Status:

You can check the status of your order via email please include your full name and invoice number with all inquiries.

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Shipping Rates & Policies

We offer FREE Ground shipping on all orders in the Continental United States!

• FREE GROUND SHIPPING is only good in Continental United States and does not include shipments to Alaska and Hawaii.
  

Most orders are processed and shipped within 24 hours pending credit card verification. Please allow 5-7 working days for FREE Ground Shipping. For international shipments, we do not charge, nor do we assume responsibility for taxes, duty or brokerage fees. All additional fees charged by UPS international, customs, brokerages, etc. are to be paid by the customer.

Holiday Shipping:
Orders placed after Dec 15th (unless air shipped) will not arrive in time for Christmas.
Should an item be delayed, you will be notified immediately following your order, by e-mail, or by a return phone call of the expected shipping date. We suggest you order early to avoid possible delays. We apologize for any inconvenience this may cause.

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No Hassle Return Policy: 

We understand that it may be hard to shop for some of our products online without the ability to touch and see the products first hand. This is why we have a no hassle 15 day return policy. If you are not happy with your order, you can return it within 15 days for a full refund on the product total. Sorry no returns on emboidered, personalized, used or discontinued items.

Ship returns to the following address:

ComfyRobes.com Returns Dept.
12908 Dorathea Terrace
Poway, Ca 92064

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Shipping to P.O Boxes:

P.O box orders must be shipped via US postal service. The order must be shipped to a physical address or PO box matching the billing address on the credit card used. 

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Security:

ComfyRobes.com is a safe on-line shopping site. We use the industry standard security for your protection. All of your personal information including credit card number is encrypted so no one else can read it.

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Privacy Policy:

We do not share your personal data with anyone. We collect opt-in email and catalog requests for our own internal marketing to only those people who opt-in to receive these or place an order with us.

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Can I pay with a check or money order?

Absolutely! You can shop online and simply print the contents of your
shopping cart out and mail us a cashiers check or money order for the final
order price to:

ComfyRobes.com Returns Dept.
12908 Dorathea Terrace
Poway, Ca 92064

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What is the CVV2 Number?

CVV2 is an important security feature for credit card transactions on the Internet and over the phone. "CVV" stands for "Card Verification Value" and it is the three- or four-digit number printed in the signature space on the back of most credit cards and on the front of American Express cards, like this:

Some newer credit cards only show the last four digits of the credit card number on the back, followed by the CVV2 number.

The CVV2 number enhances fraud protection and helps to validate two things:

• The customer has the credit card in their possession.
• The credit card number is legitimate

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Catalog and Website contents:

We believe the contents and specifications of our website are correct. We assume no liability for any errors in our product listings. We reserve the right to change specifications, product descriptions, product quality, pricing at any time without further obligation. The reproduction of any material from our website is forbidden without our written permission.

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Promotions, Discounts & Coupons:

We reserve the right to cancel or modify a promotion, discount or coupon at any time without obligation. There are no adjustments given on previous purchases if a promotion becomes active after a purchase. Limit 1 coupon per customer per transaction.  Discounts cannot be combined with other promotions, free product, coupons or giveaways.  Raffle or giveaway items have no cash value and are not available for exchange.